Responsible Gaming
Gambling should be a form of entertainment, not a way to earn money or solve financial difficulties. Always play within your means and treat any losses as the cost of that entertainment. If gambling stops being fun or starts affecting your daily life, it is time to step back and seek help.
Age Verification
You must be at least 18 years old, or the legal gambling age set by Malaysian law, to participate in any gambling activity on this website. We take underage gambling seriously and encourage parents and guardians to use available parental control tools and monitor online activity. If you suspect someone under the legal age is gambling, please contact us immediately.
Warning Signs of Problem Gambling
Problem gambling can develop gradually. Recognising the signs early can help you take control. Consider whether any of the following apply to you or someone you know:
- Chasing losses by returning to gamble another day to win back money you have lost.
- Hiding gambling activity from family, friends, or colleagues.
- Spending more time or money on gambling than you originally planned.
- Feeling restless or irritable when trying to cut down or stop gambling.
- Borrowing money or selling possessions to fund gambling.
- Neglecting work, studies, relationships, or personal responsibilities because of gambling.
- Lying about how much time or money is spent gambling.
- Using gambling as a way to escape stress, anxiety, or other emotional problems.
- Repeated unsuccessful attempts to control, reduce, or stop gambling.
- Experiencing guilt, shame, or depression after gambling.
Self-Help Tools
Use the following tools to manage your gambling activity and stay in control:
- Deposit Limits: Set a maximum amount you can deposit within a chosen period (daily, weekly, or monthly).
- Loss Limits: Set a maximum amount you are willing to lose during a session or over a set time.
- Reality Checks: Enable reminders that appear at regular intervals showing how long you have been playing and how much you have spent.
- Self-Exclusion: Block access to your account for a defined period — from days to months or permanently — if you need a complete break.
- Time-Out: Take a short break from all gambling activity without closing your account permanently.
You can adjust these settings in your account area. If you need help locating or activating any tool, contact our support team.
Support Organizations
If gambling is causing problems for you or someone you care about, reach out to a professional organisation. Free, confidential help is available.
In Malaysia
- Befrienders Malaysia — emotional support for anyone in distress, including gambling-related issues. Website: www.befrienders.org.my | Helpline: 03-7956 8144 (24 hours)
- Malaysian Mental Health Association (MMHA) — provides mental health resources and referrals for addictive behaviours. Website: mmha.org.my
International Helplines
- United Kingdom — GamCare: Free advice and support for anyone affected by gambling. www.gamcare.org.uk
- United Kingdom — GamStop: Free self-exclusion scheme for UK-licensed online gambling. www.gamstop.co.uk
- Australia — Gambling Help Online: 24/7 free counselling and support. www.gamblinghelponline.org.au
- Canada — Responsible Gambling Council: Prevention, education, and support resources. www.responsiblegambling.org
- United States — National Council on Problem Gambling: Helpline and resources. www.ncpgambling.org
- Germany — Bundeszentrale für gesundheitliche Aufklärung (BZgA): Information and counselling on gambling addiction. Website: www.bzga.de
Call to Action
If you recognise any warning signs in yourself or someone close to you, do not wait. Seek help today. Contact one of the organisations listed above, talk to a trusted friend or family member, or use the self-help tools available in your account. Gambling problems can improve with the right support — reaching out is the first step.